ClickCease Shipping policy – Dr. Morse's Herbal Health Club

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Shipping policy

Ordering options

Online 

Orders can be placed online at any time for your convenience. 

Email

To order by email, please send the full order details to info@dmhhc.com 

Please include the following information to avoid delays:

  • Customer name
  • Products you wish to purchase
  • Billing address
  • Shipping address
  • Phone number where you can be reached

Once reviewed, an ordering representative will be in contact to assist with completing the order as quickly as possible. 

Phone 

To order by phone, please call (941) 766-8068 Monday through Friday, 9:00am – 5:00pm EST.

Please note: Once an order has been placed it cannot be canceled or adjusted in anyway. 

Payment options

Credit Card

Visa, Mastercard, American Express & Discover 

Please note: In the event that a member files a credit card dispute (“chargeback”) without first attempting to resolve the issue by contacting Dr. Morse’s Cellular Botanicals, the customer’s account will be terminated.

PayPal

Available online.  Please email or phone our office if any assistance is needed. 

Domestic Shipping

Standard Shipping: 2 – 6 business days for transit*

UPS Standard Shipping: 1 - 6 business days for transit*

Express Shipping: 2 business days for transit*

*All shipping methods take 1-5 business days for processing prior to shipping.

Please note: All transit times are estimates and not a guarantee. If carrier or customs delays occur an investigation must be opened prior to reshipping.

 

International Shipping

We strongly suggest International Customers check with their local customs agency for any Rules, Regulations or Restrictions on the importation of Dietary Herbal Supplements and/or our Herbal Formulas listed ingredients prior to placing an order. 

Economy Shipping: Up to 30 days to reach customs*

Standard Shipping: 6 – 10 business days to reach customs*

*All shipping methods take 1-5 business days for processing prior to shipping.

Please note: All transit times are estimates and not a guarantee. If carrier or customs delays occur an investigation must be opened prior to reshipping.

Customs/Duties/Import Taxes

International shipping costs DO NOT include Import fees, Duties, or Taxes. These fees will be calculated and charged by the delivering countries customs agency once the shipment has arrived. Customs fees are the responsibility of the package recipient, Dr. Morse's Cellular Botanicals is not responsible for customs fees assessed for any international order. Any returned package due to non-compliance of Customs Fees, Rules, Regulations or Restrictions is subject to a 20% restocking fee. All shipping charges are non-refundable.

Dr. Morse's Cellular Botanicals is not responsible for any seized package(s) or product(s) due to an individual's non-compliance with customs regulations or restrictions.

International Shipping Restrictions

Due to restrictions on Herbal Products and/or Dietary Supplements, we are unable to ship to the following countries at this time:

  • Afghanistan
  • Africa (all countries)
  • Austria
  • Belgium
  • Brazil
  • Bulgaria
  • Central America (all countries)
  • Cuba
  • Denmark
  • Ecuador
  • Estonia
  • Germany
  • Greece
  • Indonesia
  • Iran
  • Iraq
  • Ireland
  • Israel
  • Italy
  • Libya
  • Lithuania
  • Luxembourg
  • North Korea
  • Norway
  • Peru
  • Spain
  • Thailand
  • Turkey
  • United Arab Emirates

If you are trying to ship to a country on this list, we recommend visiting Shipitto (click here).  

International Shipping Terms and Conditions

Phone Number Requirement: All international customers are required to provide a valid phone number at the time of checkout. This requirement is crucial for effective communication and efficient delivery of your package. Please note, that it is the responsibility of the customer to ensure this information is provided at checkout. The Dr. Morse team/brand is not obligated to request or obtain this information if it is not initially provided. Failure to provide a valid phone number may result in delivery issues for which we cannot be held responsible.

Consequences of Non-Provision of Phone Number:

Returned Packages: Returned packages due to the absence of a provided phone number, will be subject to a 20% restocking fee and shipping costs are nonrefundable.  The refund amount will be the product total minus a 20% restocking fee back to the original form of payment used on the order.

Processing Time: Refunds will only be processed once the returned package is received and inspected by our team.  

Risk of Loss for Destroyed Packages: In the unfortunate event that a package is destroyed during transit and cannot be recovered, the customer acknowledges the loss of the complete funds paid. No refunds or compensations will be provided in such scenarios.

By completing your purchase, you agree to these terms and conditions regarding international shipping. We encourage you to provide accurate and complete information to ensure a smooth delivery experience.

BREXIT and UK Shipping

Due to new BREXIT regulations, the UK has placed the responsibility to collect VAT on every sale under £135 (currently about $191 USD) on all merchants located outside of the UK and to pay out quarterly to HMRC (HM Revenue and Customs).  Failure to do so can result in delivery delays, shipments being returned to the seller, penalties and fines.  This new rule is problematic for US merchants, as the regulation requires US merchants to collect and remit VAT.  This would involve assistance and guidance from accountants, Web developers, and a reworking of our internal systems.

For the time being we have decided to suspend low-value sales to the UK until we figure out how to manage orders under £135.  In order to continue providing goods to our UK Customers we have decided to implement a minimum order of £135 (or $200 USD to be safe) for all UK destined sales, which shifts the responsibility to the buyer.  Orders over £135 will go through customs as usual and have any VAT applied to be paid before delivery.

We apologize for any inconvenience this may cause but feel it is necessary to avoid any long-term repercussions.  Any of our UK customers with questions or who require assistance with placing an order may contact the ordering department.

Health Canada

Due to Health Canada's policies, we are only able to ship to Canada under the following conditions:

  • Shipments to Canada must be addressed to an individual and NOT a Company/Business name.
  • Orders cannot contain more than a 90-day supply within a 90-day period.

Failure to comply will result in the package being held, returned and/or contents removed by Health Canada. Dr. Morse's Cellular Botanicals is not responsible for any seized or returned package due to an individual's non-compliance with Health Canada regulations.

Canada - CITES (Convention on International Trade in Endangered Species of Wild Fauna and Flora)

CITES is an agency which monitors the importation of endangered plant and animal species into Canada.

  • CITES Endangered Species list is based on endangered status of plants in Canada. Very often, an herb will be endangered in one area of the world while the US supply is abundant. Endangered herb potentials within the US are regularly monitored, and our herbal formulations are based on the US supply. Therefore, some of our formulas may not be in compliance with CITES restrictions.
  • The CITES Endangered Species list is a 450+ page document that frequently changes, as plants can be endangered one season and abundant the next. Dr. Morse's Herbal Health Club is not responsible for monitoring this list.  Please compare your order to this list to ensure all items ordered are in compliance.
  • While any herbal product containing any species on the CITES endangered list could be confiscated at the border, Customs departments are very inconsistent. Whether or not an item will be seized can depend on which customs office the package arrives in, and even which agent inspects the package within a customs office. Because these variables are beyond our control, Dr. Morse's Herbal Health Club will not be responsible for items confiscated by Customs, or for shipping charges on packages refused at Customs.

We strongly suggest that all Canadian customers check with their local customs offices prior to placing orders to ensure their items are in compliance with CITES and any other import restrictions.