Get ready to read, and please read to the end!
First of all, we want to thank each of you for your patience as we work through phone system adjustments! This will be an ongoing process as we continue to grow, and it will allow us to assist each of you more efficiently, too. This is exciting stuff, and guess what? You are a part of it!
We have a number of internal transitions taking place, and we wanted to take a little time to explain how these transitions will affect how you may contact our staff for questions or assistance. We will update the staff contact page very soon!
It is incredibly important that a message is left on the staff member’s voicemail if he or she is unavailable to take your call. Leaving a message will insert you into the queue for a staff member to return your call and assist you. Repetitious calls to reach the staff member does not help, ties up our phone lines, and honestly just makes it more stressful on you. Please remember that our staff members are normally on the phone with another member, assisting a member that is in the clinic, or assisting a counselor when they are unable to take a phone call. Rest assured, the voicemails are checked frequently throughout the day, and messages are written in the order they are heard on voicemail. This allows us to free up space in the voicemail box for more messages. As always, if you feel your call is urgent we will direct you to an available staff member, or take a message and get you a return phone call as quickly as possible. We mean every word when we say your call is important to us, and we will get back to you!
When you leave us a message, speak slowly and clearly, and please be sure you include the following information:
- Name (with spelling if needed)
- Phone number
- Email address
- Short explanation for the phone call
It is a good idea to leave your phone number at the beginning of the message in the event your call gets dropped. Also leave your email address so we can email you that your message has been received and we will contact you soon. If we need to coordinate a time to speak with you due to time zone differences or hectic schedules (we know you are busy, too) we are happy to do so! This is done easily through email.
Listed below are some of our staff members in specific departments that are here to help you. As you can see, there are not too many of us, so we do our best!
CLINIC AND FRONT DESK
Who: Drew, Julia, and Megan
What: General health club questions, getting started, basic detoxification assistance
What: Information regarding scheduling with a counselor and information about protocols
ASSISTANTS TO COUNSELORS
Who: Elizabeth and Valerie
What: Assistance with detoxification questions and scheduling once established with a counselor or a protocol
INTERNATIONAL SCHOOL OF DETOXIFICATION
What: Questions pertaining to the ISOD training courses and DVDs
Who: Carissa, Kim, Opal, Sarah
What: Basic ordering and shipping questions and taking orders
Every single staff member is trained with the same information and has participated in the detoxification courses. Keep in mind, however, that if your questions about health are in depth and take longer than 30 minutes, we ask that you meet with a counselor to discuss your health goals in more detail.
We hope this explanation gives everyone a better understanding as to how we respond to each member, and also which department may be better suited to help you depending on the reason for your call.
We are grateful for each and every one of you, and we thank you for your cooperation!